Can a client rate a guard's performance?
Yes — a client can submit a rating for a guard, which contributes to that guard's overall performance score.
Are invoices and payment status visible without contacting the agency?
Yes — a client can check their current payment status and download past invoices directly from their login.
Can a client see other clients' data by mistake?
No — a client's access is scoped entirely to their own sites; another client's guards, attendance or billing is never visible.
How does the agency control what a client can see?
Client access is scoped automatically to their own sites at the account level — the agency doesn't need to manually configure visibility per client.
Is the client portal a separate app from the agency’s own dashboard?
It's the same platform with a client-specific role — a client sees a scoped view rather than a separate system to maintain.
Can a client raise a service request directly?
Yes — requests like an additional guard or a shift change can be raised directly through the portal rather than by phone.
What exactly can a client see through their portal?
Live attendance and deployed guards for their own sites, their invoices and current payment status, and reports scoped strictly to their own contract.
Does the client see live guard attendance, or only a monthly summary?
Live, real-time attendance for the client’s own sites is visible, not only a periodic summary.
