A guard SOS button and HQ-wide alarm broadcast in Udaipur, Rajasthan โ with incident tickets, response-time tracking and automatic escalation if an alert goes unacknowledged. Built by an agency that understands Udaipur's own operating conditions โ a lakes-and-heritage tourism and hospitality hub.
A guard facing an incident needs a way to alert the right people immediately, with their exact location, without hunting for a phone number mid-emergency. Separately, HQ sometimes needs to reach every guard on duty at once โ a building evacuation, a citywide alert โ faster than a phone tree allows.
A dedicated SOS button sends a guard's live location straight to their supervisor and company admins the instant it's pressed; an HQ-side alarm reaches every on-duty guard the same way in the other direction. Each alert becomes a tracked incident โ acknowledged, then resolved, with response and resolution time recorded โ and one left unacknowledged past a short window escalates automatically rather than sitting unnoticed.
A resolved incident is closed with notes recording how it was handled.
An unacknowledged alert is automatically escalated and re-notified after a short window.
Photos or video can be attached to an incident as supporting evidence.
A guard's SOS sends their live location instantly to supervisors and admins.
High-severity incidents can additionally trigger SMS, WhatsApp and an automated voice call.
Time from an alert being raised to being acknowledged, and then resolved, is recorded automatically.
Their live location is sent immediately to their supervisor and company admins as an active emergency alert.
Yes โ the time from an alert being raised to acknowledged, and then to resolved, is recorded for every incident.
Yes โ an admin can broadcast an emergency alarm to every guard currently on duty, in the other direction from a guard's own SOS.
Higher-severity incidents can additionally send SMS, WhatsApp messages and an automated voice call, once the agency has connected its own telephony provider.
An incident's severity can be set when it's raised or reviewed, helping prioritise which alerts need the fastest response.
Both guards and supervisors can raise an alert; admins and supervisors can acknowledge and resolve them.
An alert left unacknowledged past a short window is automatically escalated and re-notified, rather than sitting unaddressed.
Every alert becomes a tracked incident with its own number, moving through active, acknowledged and resolved states, with notes on how it was closed.
Request a live demo tailored to your agency's guard count and sites in Udaipur, Rajasthan.
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