A guard SOS button and HQ-wide alarm broadcast in Palanpur, Gujarat โ with incident tickets, response-time tracking and automatic escalation if an alert goes unacknowledged. Built by an agency that understands Palanpur's own operating conditions โ an agricultural trading town with strong diamond-trade connections.
A guard facing an incident needs a way to alert the right people immediately, with their exact location, without hunting for a phone number mid-emergency. Separately, HQ sometimes needs to reach every guard on duty at once โ a building evacuation, a citywide alert โ faster than a phone tree allows.
A dedicated SOS button sends a guard's live location straight to their supervisor and company admins the instant it's pressed; an HQ-side alarm reaches every on-duty guard the same way in the other direction. Each alert becomes a tracked incident โ acknowledged, then resolved, with response and resolution time recorded โ and one left unacknowledged past a short window escalates automatically rather than sitting unnoticed.
Time from an alert being raised to being acknowledged, and then resolved, is recorded automatically.
Every alert becomes a tracked incident with a unique number, from raised through resolved.
High-severity incidents can additionally trigger SMS, WhatsApp and an automated voice call.
HQ can send an emergency alarm to every on-duty guard at once.
An unacknowledged alert is automatically escalated and re-notified after a short window.
A resolved incident is closed with notes recording how it was handled.
An alert left unacknowledged past a short window is automatically escalated and re-notified, rather than sitting unaddressed.
An incident's severity can be set when it's raised or reviewed, helping prioritise which alerts need the fastest response.
Every alert becomes a tracked incident with its own number, moving through active, acknowledged and resolved states, with notes on how it was closed.
Yes โ the time from an alert being raised to acknowledged, and then to resolved, is recorded for every incident.
Yes โ an admin can broadcast an emergency alarm to every guard currently on duty, in the other direction from a guard's own SOS.
Higher-severity incidents can additionally send SMS, WhatsApp messages and an automated voice call, once the agency has connected its own telephony provider.
Yes โ resolving an incident includes optional resolution notes recording how it was actually handled.
Both guards and supervisors can raise an alert; admins and supervisors can acknowledge and resolve them.
Request a live demo tailored to your agency's guard count and sites in Palanpur, Gujarat.
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